If your competitors havent achieved ISO 9001 certification yet, you could gain a significant competitive advantage by utilizing your ISO 9001 certification in marketing (we consider this a very important aspect so we include a marketing guide with our ISO 9001 implementation packages).You may then have an independent organization verify that your company in fact meets the ISO 9001 requirements and issue your company an ISO 9001 certification.
It was published by the International Organization for Standardization (ISO), an independent, non-governmental body that produces more than 20,000 standards that improve health and safety across a variety of industries worldwide. It is used by all sorts of companies, big and small, from various industries, including energy, medicine, technology, and manufacturing. The current standard is ISO 9001:2015 (2015 refers to the year). The term ISO 9000 was used for simplicity sake as in the early years of the standard, an ISO 9002 and ISO 9003 standard existed alongside of ISO 9001. All three were part of the ISO 9000 family of standards, all three were quality management standards; the only difference was that they were adjusted for use by different industries. However, some people may say that their company is ISO 9001 registered or accredited. Registration, accreditation and certification are used interchangeably. Technically, these expressions are incorrect and should be avoided because they give the false impression that ISO is a certification body. Processes will be improved, supply chain mechanics may be repaired, and costs can be significantly reduced. Additional benefits of ISO 9001 include greater prestige (resulting in more customers), more opportunity to bid on projects (that may require ISO 9001 certification), and a more satisfied workforce. Depending on how well organized your company currently is, these may be all new tools or it may be a set of tools your managers already use. ISOs definition of quality is not the colloquial one (for example, that a product doesnt break down) but the following: quality is how we meet customer requirements. This definition of quality can become quite broad when we realize that customer requirements are not necessarily specified by the customer but may simply be expected. For example, when ordering a dish in a restaurant, we may read or hear the description of the dish and request some changes or substitutions; rarely we would specify how the taste should be or how healthy the dish should be. If, however, we dont like the taste for whatever reason or if we find out that residue of a pesticide are in the food, we would be dissatisfied. And thats the point about quality in the sense of ISO: if we dont meet customer requirements, the customer will be unhappy, ultimately resulting in fewer customers and lower sales. But there is even more to it: a company that has much rework and other internal problems that affect operations will likely not be able to satisfy their customers either; as a starter, there may be delays or price increases as a result of rework. Actually, quality control inspections are just one of the many tools that managers may use when applying an ISO 9001 quality management system. In fact, we are talking about integrated management processes, or a system, that affect virtually all areas of the company. ISO 9001 reaches from strategic planning to the control of documents to the calibration of measurement devices. And it is true, the ISO 9001 certification can be a wonderful marketing tool. ISO 9001 is the most famous quality standard in the world with well over a million of companies proudly showing off their ISO 9001 certification and with a large share of potential customers aware of the quality benefits.
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